APA Style
Tjiptono, Fandy. (1997).
Prinsip-Prinsip Total Quality Service .
:
Andi Offset.
Chicago Style
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service.
:
Andi Offset,
1997.
Text.
MLA Style
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service.
:
Andi Offset,
1997.
Text.
Turabian Style
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service.
:
Andi Offset,
1997.
Print.